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Culture
Transformation & Performance Management
| “Good enough for government
work” was an outdated concept twenty-five
years ago. |
Today’s municipal government organization
is expected to…
- Make its dimes work like dollars;
- Be accountable for delivering results; and
- Deliver service at a cost and level that rivals the private
sector.
Based on the principles in Randy Pennington’s
award-winning book, Results Rule!, we help you build and
sustain a vibrant, results-focused organization where...
- Shared beliefs and values support a commitment to results,
relationships – both externally and internally – and
accountability
- Consistent achievement of desired results and exceptional
service makes the organization legendary in the minds of
residents
- People do what they say they will do and make choices based
on an attitude of stewardship
- Mutual respect, cooperation, and a high degree of trust
exists between individuals and their managers, teams, and
departments
- Individual, team, and departmental goals are aligned with
the organization’s strategic objectives
- Continuous improvement and innovation – both large
and small – occurs at every level of the organization
- Top talent is drawn to the opportunity to grow, learn,
and contribute
 The first step is an evaluation of your
goals and environment. After that, we’ll work with you to develop a change and
implementation strategy that
- Implements cutting-edge principles and processes while
embracing the unique challenges of municipal government;
and
- Moves beyond the program of the month mentality to accomplish
lasting change and transformation.
Our depth of experience with public and private sector organization
helps you accomplish the following:
- Define and communicate your unique culture
- Identify citizen and customer expectations
- Identify the characteristics of top performers
- Train directors, managers, supervisors, and staff
- Implement a performance management process that promotes
accountability and commitment
- Update employee selection processes and service delivery
procedures
- Develop measures to track progress and demonstrate results
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